/**
 * Created by PhpStorm.
 * User: rafka
 * Date: 17.02.19
 * Time: 15:00
 */

This is a level 3
n one of my roles, I run a Help Desk for two companies outside of Chicago. One of the confusing things about Help Desk management and talking to people about an IT Operations Help Desk, is that people don?t understand what Level 1, Level 2, and Level 3 Help Desk support is (as well as Level 0 support and Level 4 support, which not everyone talks about). Here?s my quick primer on what each of these functions do.